Get started

Terms & Conditions

Last updated 19 August 2026

TERMS & CONDITIONS

Fikra Ventures FZE LLC

Effective Date: 19 August 2026 Last Updated: 19 August 2026

1. INTRODUCTION

Welcome to Fikra.

These Terms & Conditions ("Terms", "Terms & Conditions", or "Agreement") govern your access to and use of websites, applications, software, platforms, APIs, products and services operated by Fikra Ventures FZE LLC ("Fikra", "we", "us", or "our").

Fikra Ventures FZE LLC is a technology company based in Ajman, United Arab Emirates, operating a growing portfolio of artificial intelligence (AI) products and services. Fikra currently operates products including FikraGen and may introduce additional products, applications, platforms and services in the future. ([FikraGen][1])

These Terms apply to:

  • Fikra's website and subdomains;
  • FikraGen;
  • current and future Fikra websites;
  • current and future Fikra applications;
  • SaaS and cloud-based services;
  • APIs and developer services;
  • AI-powered products;
  • B2C services;
  • B2B and institutional services;
  • enterprise services;
  • free trials;
  • paid subscriptions;
  • usage-based services;
  • credits and generation systems;
  • integrations;
  • beta and experimental features; and
  • any other product or service operated by Fikra, unless separate terms expressly apply.

By accessing, creating an account for, purchasing, or using a Fikra service, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not access or use the applicable Fikra service.

2. DEFINITIONS

For purposes of these Terms:

"Account" means an account created to access a Fikra service.

"AI Output" means content generated, produced or assisted by Fikra's AI systems in response to user instructions, prompts, uploaded materials or other inputs.

"Content" means text, prompts, images, photographs, videos, audio, voice recordings, documents, files, logos, brand assets, scripts, designs, data and other materials submitted, uploaded, generated or otherwise made available through the services.

"Fikra IP" means Fikra's software, technology, models, algorithms, systems, interfaces, trademarks, branding, databases, templates, libraries, documentation, designs, proprietary assets, processes and other intellectual property.

"Services" means any website, application, software, API, platform, product, subscription, AI service, feature or other service provided by Fikra.

"Subscription" means a paid recurring or non-recurring plan providing access to specified Fikra services or functionality.

"Credits" means units, tokens, generation allowances or other usage entitlements provided under a Fikra plan.

"User Content" means Content submitted or uploaded by a user.

"Final Creative Work" means a final video, image, audio work or other creative output created by a user through a Fikra service.

"Enterprise Customer" means a company, school, college, organization or other institutional customer that enters into a separate commercial arrangement with Fikra.

"Applicable Law" means laws, regulations and legally binding requirements applicable to the relevant party, transaction, service or activity.

3. ELIGIBILITY AND AUTHORITY

You may use Fikra services only if you are legally capable of entering into a binding agreement under the laws applicable to you.

Where applicable law requires parental or legal guardian consent for a minor's use of a service, such consent must be obtained before the relevant service is used.

If you access or use Fikra on behalf of a company, school, college, organization or other legal entity, you represent and warrant that:

  1. you have authority to act on behalf of that entity;
  2. you have authority to bind that entity to these Terms; and
  3. the entity will comply with these Terms.

If you do not have such authority, you must not accept these Terms on behalf of the organization.

4. ACCEPTANCE OF ELECTRONIC TERMS

These Terms may be accepted electronically, including through:

  • clicking an acceptance button;
  • checking an acceptance box;
  • creating an Account;
  • purchasing a Subscription;
  • accessing a Service where acceptance is otherwise legally established; or
  • continuing to use a Service after being provided with the Terms where such acceptance is legally valid.

Electronic acceptance is intended to have the same contractual effect as acceptance in written form to the extent permitted by Applicable Law.

5. ACCOUNT REGISTRATION

Certain Services may require you to create an Account.

When creating or maintaining an Account, you agree to:

  1. provide accurate, current and complete information;
  2. maintain the accuracy of your information;
  3. keep your login credentials secure;
  4. maintain the confidentiality of your password and authentication credentials;
  5. remain responsible for activity conducted through your Account;
  6. notify Fikra promptly if you suspect unauthorized access;
  7. not sell, transfer or commercially exploit your Account unless expressly authorized;
  8. not create an Account using a false identity;
  9. not impersonate another person or organization;
  10. not create multiple Accounts to circumvent restrictions, trials, bans or usage controls;
  11. comply with Applicable Law; and
  12. use the Account only for lawful purposes.

You are responsible for maintaining reasonable security over devices and credentials used to access the Services.

6. FREE TRIALS

Fikra may offer free trials, demonstrations, promotional access or other trial arrangements.

Fikra may:

  • determine eligibility requirements;
  • limit trials to one per person, Account, organization or payment method;
  • determine the duration of a trial;
  • impose usage, storage, generation or feature limits;
  • require payment information;
  • modify or discontinue trials;
  • provide different trials to different products, plans, regions or customers;
  • suspend or terminate trials where abuse or fraud is suspected; and
  • impose additional trial-specific conditions.

Where a trial converts into a paid Subscription, Fikra will provide the applicable disclosure and obtain the agreement required by Applicable Law before charging the user.

7. SUBSCRIPTIONS AND PLANS

Fikra may provide Services under different commercial models, including:

  • monthly subscriptions;
  • annual subscriptions;
  • usage-based plans;
  • credit-based plans;
  • API usage plans;
  • enterprise plans;
  • one-time purchases; and
  • other commercial models.

Different plans may have different:

  • features;
  • prices;
  • storage limits;
  • generation limits;
  • Credits;
  • API limits;
  • user limits;
  • support levels;
  • retention periods; and
  • other conditions.

Fikra may introduce new plans, modify existing plans or discontinue plans.

Enterprise Customers may receive individually negotiated commercial terms under a separate written agreement.

8. PRICING AND TAXES

Prices may vary according to:

  • product;
  • plan;
  • region;
  • currency;
  • customer type;
  • promotional offer; and
  • commercial agreement.

Prices may be displayed in AED, USD or another supported currency.

Where applicable, prices may exclude VAT or other taxes unless expressly stated otherwise.

You are responsible for applicable taxes, duties, levies or governmental charges unless Fikra is legally required to collect them.

Fikra may charge VAT and other applicable taxes where required.

Currency conversion may be handled by payment providers or financial institutions. Exchange-rate differences and bank or payment-provider fees may affect the final amount charged.

9. PRICE CHANGES

Fikra may change pricing for future billing periods.

Where required by Applicable Law, Fikra will provide appropriate notice before material price changes take effect.

Unless otherwise required by law or agreed under a separate Enterprise Agreement, a price change will generally apply from the next applicable billing period.

A user who does not agree to a future price change may cancel the applicable Subscription before the new price becomes effective.

10. PAYMENT

Payments may be processed through third-party payment providers.

By providing payment information, you authorize the applicable payment provider and, where applicable, Fikra to process charges associated with your Subscription or purchase.

Fikra may:

  • use third-party payment processors;
  • invoice Enterprise Customers;
  • suspend Services for overdue payments;
  • restrict access following failed payment attempts;
  • recover amounts lawfully owed;
  • require updated payment information; and
  • apply applicable taxes.

Payment-provider terms may also apply.

Enterprise Customers may have different payment terms under their written agreement.

11. CANCELLATION AND AUTOMATIC RENEWAL

Unless otherwise stated:

  1. subscriptions may automatically renew;
  2. users will be informed of recurring billing where required;
  3. users may cancel before the next renewal date;
  4. cancellation generally becomes effective at the end of the current paid billing period;
  5. users generally retain access until the end of the paid period;
  6. payments already made are generally non-refundable except as provided in these Terms, applicable product terms or Applicable Law;
  7. future billing will stop following effective cancellation; and
  8. Enterprise Customers may be subject to different cancellation and renewal provisions.

12. REFUNDS

Except where required by Applicable Law or expressly stated otherwise:

  • payments are generally non-refundable;
  • Fikra may provide refunds or credits at its discretion;
  • refunds may be considered where Fikra experiences material service issues;
  • refunds may be subject to product-specific policies; and
  • Fikra may provide service credits instead of monetary refunds where appropriate.

Nothing in this section limits mandatory consumer or other legal rights.

13. AI CREDITS

AI Credits, generation Credits, tokens or similar usage allowances are:

  • non-refundable;
  • non-transferable;
  • not redeemable for cash;
  • not transferable between Accounts unless expressly permitted;
  • not transferable between organizations; and
  • subject to the applicable plan's terms.

Fikra may establish expiration rules or usage restrictions where disclosed for the applicable product.

14. PROMOTIONS, DISCOUNTS AND CREDITS

Fikra may offer:

  • promotional codes;
  • discounts;
  • referral benefits;
  • free Credits;
  • coupons;
  • promotional subscriptions;
  • partner offers;
  • affiliate benefits; and
  • other incentives.

Fikra may establish eligibility requirements, expiration dates and usage restrictions.

Unless expressly stated otherwise:

  • promotions may not be combined;
  • promotional Credits have no cash value;
  • promotional Credits are non-refundable;
  • promotional Credits are non-transferable;
  • promotional benefits may not be sold;
  • Fikra may revoke benefits obtained through fraud or abuse; and
  • Fikra may modify or discontinue promotions where permitted by law.

15. USER CONTENT

You retain ownership of User Content that you submit to Fikra, subject to:

  • Fikra's rights in its own technology;
  • third-party rights;
  • licenses granted under these Terms;
  • Applicable Law; and
  • separate contractual arrangements.

You are solely responsible for ensuring that you have the necessary rights, licenses, permissions and consents to submit User Content to Fikra.

16. LICENSE TO USER CONTENT

By submitting User Content to Fikra, you grant Fikra a non-exclusive, worldwide license to host, store, reproduce, transmit, process, modify, transform and otherwise use that User Content as reasonably necessary to:

  • provide the Services;
  • generate requested outputs;
  • maintain Accounts;
  • create backups;
  • operate infrastructure;
  • provide customer support;
  • ensure security;
  • prevent abuse;
  • improve Services;
  • develop and improve AI systems where permitted;
  • create technically necessary intermediate files or assets; and
  • perform other activities permitted under these Terms and the Privacy Policy.

This license does not transfer ownership of your underlying User Content to Fikra.

The license continues only for as long as reasonably necessary for the purposes described above and as otherwise permitted or required by Applicable Law.

17. USER REPRESENTATIONS REGARDING CONTENT

You represent and warrant that:

  1. you own or have sufficient rights to use your User Content;
  2. you have obtained necessary permissions and consents;
  3. you have authorization to submit any person's image, likeness, voice or personal information;
  4. your Content does not unlawfully infringe third-party rights;
  5. your use complies with Applicable Law;
  6. your Content is not submitted for unlawful purposes;
  7. your use of Fikra does not violate contractual obligations owed to another party; and
  8. you are responsible for all consequences of publishing or distributing Content you create through the Services.

18. FINAL CREATIVE WORKS

Where a user creates a final video, image, audio work or other creative work using Fikra, the user retains applicable copyright or other rights in the Final Creative Work to the extent such rights exist under Applicable Law.

This does not transfer ownership of:

  • Fikra's software;
  • AI models;
  • algorithms;
  • proprietary assets;
  • templates;
  • underlying technology;
  • reusable components;
  • system architecture; or
  • Fikra-created assets.

19. FIKRA-CREATED ASSETS

During the generation of a Final Creative Work, Fikra may independently create or generate:

  • scenes;
  • templates;
  • design elements;
  • animation components;
  • reusable assets;
  • technical components;
  • models;
  • libraries;
  • workflows;
  • audio components;
  • visual components; and
  • other underlying materials.

To the extent permitted by law, Fikra retains ownership of such Fikra-created assets.

Fikra may reuse, modify, improve or incorporate such assets into other products, Services or creative works.

Ownership of such underlying assets does not, by itself, transfer ownership of a user's Final Creative Work to Fikra.

20. AI-GENERATED OUTPUT

AI Outputs are generated using automated systems and may:

  • contain inaccuracies;
  • contain errors;
  • contain bias;
  • be incomplete;
  • be unsuitable for a particular purpose;
  • produce unexpected results;
  • resemble outputs generated for other users; or
  • change as Fikra's models and systems evolve.

Fikra does not guarantee that any AI Output:

  • is unique;
  • is copyrightable;
  • is free from third-party rights;
  • is factually accurate;
  • is suitable for publication; or
  • is appropriate for a particular purpose.

Users are responsible for reviewing Outputs before relying upon, publishing or distributing them.

21. AI OUTPUT RIGHTS

To the extent permitted by Applicable Law and subject to third-party rights, Fikra grants or assigns applicable rights in generated Outputs to the user as determined by the relevant product or Service.

However, users acknowledge that purely AI-generated material may not qualify for copyright protection in some jurisdictions.

Fikra does not guarantee that an Output can be exclusively owned or protected by copyright.

Similar or substantially similar Outputs may be generated for different users.

22. PROHIBITED USES

You must not use Fikra Services to:

  1. violate Applicable Law;
  2. infringe intellectual-property rights;
  3. violate privacy or publicity rights;
  4. upload content without appropriate rights or authorization;
  5. impersonate another person deceptively;
  6. create fraudulent or materially misleading content;
  7. exploit or abuse children;
  8. create sexual content involving minors;
  9. create non-consensual intimate or sexual content;
  10. create sexually explicit or pornographic content where prohibited by the applicable Service;
  11. facilitate terrorism or serious physical harm;
  12. create malware, ransomware or malicious code;
  13. conduct phishing or scams;
  14. conduct identity theft;
  15. commit financial fraud;
  16. circumvent Fikra safety mechanisms;
  17. reverse engineer Fikra technology except where legally permitted;
  18. scrape or systematically extract Fikra data without authorization;
  19. overload Fikra infrastructure;
  20. circumvent Account or geographic restrictions;
  21. gain unauthorized access to systems or Accounts;
  22. make prohibited high-stakes decisions about individuals;
  23. create deceptive deepfakes;
  24. conduct deceptive political or electoral manipulation;
  25. create hate or extremist propaganda;
  26. facilitate stalking or targeted harassment;
  27. create intentionally harmful false emergency or public-safety information;
  28. create unauthorized impersonations;
  29. falsely represent AI-generated content as authentic evidence with intent to deceive or cause material harm;
  30. use voice cloning without appropriate authorization;
  31. use cloned voices for fraud or deception;
  32. falsely imply endorsement through synthetic media;
  33. circumvent voice-safety controls;
  34. use the Services to create unlawful replicas of protected voices; or
  35. otherwise create material legal, privacy, security or safety risks.

Fikra may impose additional restrictions on specific products or features.

23. VOICE CLONING

Where voice-cloning functionality is available, users must have the necessary authorization, consent or legal right to submit a voice for cloning or synthetic generation.

Users must not:

  • clone another person's voice without authorization;
  • use a cloned voice to impersonate someone deceptively;
  • use a cloned voice for scams or financial fraud;
  • falsely imply endorsement or affiliation;
  • create harmful or defamatory synthetic voice content;
  • circumvent voice-safety controls; or
  • create unauthorized replicas prohibited by law.

Fikra may request reasonable evidence of authorization.

Fikra may suspend, restrict or remove a voice model where it receives a credible complaint or reasonably believes the voice has been used unlawfully or without appropriate authorization.

24. AI SAFETY AND MODERATION

Fikra may use automated and human moderation systems to identify, prevent or restrict prohibited content and activity.

Fikra may:

  • review Content;
  • refuse to generate requested Content;
  • restrict or remove Content;
  • restrict specific features;
  • suspend Accounts;
  • investigate complaints;
  • preserve relevant information;
  • cooperate with rights holders and authorities; and
  • implement additional safety measures.

Fikra is not required to monitor every piece of User Content.

Fikra does not guarantee that its moderation systems will detect every prohibited or unlawful piece of content.

Users remain responsible for their use of the Services even where automated safety systems fail to identify or prevent prohibited activity.

25. INTELLECTUAL PROPERTY

Fikra and its licensors retain all rights, title and interest in:

  • Fikra trademarks;
  • logos;
  • branding;
  • websites;
  • application interfaces;
  • software;
  • source code;
  • object code;
  • AI models;
  • algorithms;
  • model architecture;
  • APIs;
  • databases;
  • infrastructure;
  • templates;
  • libraries;
  • documentation;
  • proprietary methods;
  • workflows;
  • reusable assets;
  • Fikra-created underlying assets;
  • improvements;
  • modifications;
  • derivative technology; and
  • other Fikra intellectual property.

Except as expressly permitted by these Terms, you may not:

  • copy;
  • reproduce;
  • modify;
  • distribute;
  • sell;
  • license;
  • sublicense;
  • rent;
  • lease;
  • reverse engineer;
  • create derivative works from;
  • extract;
  • commercially exploit; or
  • otherwise use Fikra IP outside the permitted Services.

Nothing in these Terms transfers ownership of Fikra IP to a user.

26. COMMERCIAL USE OF OUTPUTS

Subject to the applicable plan and third-party rights, users may use Fikra-generated Outputs for lawful commercial purposes.

Users may incorporate Outputs into their:

  • advertisements;
  • social media content;
  • websites;
  • presentations;
  • marketing campaigns;
  • business communications;
  • educational materials;
  • creative projects; and
  • other lawful commercial projects.

Commercial use of the Fikra platform itself is different.

You may not resell, sublicense, rent, lease, white-label or provide unauthorized access to Fikra Services unless expressly authorized.

27. RESELLERS, AGENCIES AND WHITE-LABEL USE

Reseller, distributor, agency, affiliate, white-label and similar commercial arrangements require Fikra's authorization and may require a separate written agreement.

Unless expressly authorized, users may not:

  • resell Fikra access;
  • provide unauthorized third-party access;
  • create an unauthorized white-label version;
  • operate a proxy service;
  • sublicense Fikra technology; or
  • commercially exploit Fikra's infrastructure.

Enterprise Customers may receive broader rights under a signed agreement.

28. THIRD-PARTY SERVICES AND AI PROVIDERS

Fikra may rely on third-party providers for:

  • cloud infrastructure;
  • AI models;
  • APIs;
  • storage;
  • payments;
  • analytics;
  • authentication;
  • communications;
  • security;
  • hosting; and
  • other services.

Fikra may change or replace third-party providers where reasonably necessary.

Third-party services may experience:

  • outages;
  • API changes;
  • pricing changes;
  • feature changes;
  • technical limitations;
  • availability issues; or
  • other disruptions.

Fikra is not responsible for independent acts or failures of third-party providers to the maximum extent permitted by Applicable Law.

Where required, users may be subject to additional third-party terms.

29. API AND DEVELOPER SERVICES

API users must:

  1. keep API keys confidential;
  2. not publish API keys;
  3. promptly rotate or revoke compromised credentials;
  4. comply with quotas and rate limits;
  5. not circumvent API limits;
  6. not create unauthorized proxies or access layers;
  7. not reverse engineer Fikra systems;
  8. not use API Outputs to train a competing foundation model unless expressly authorized;
  9. monitor their API usage and charges;
  10. remain responsible for activity performed using their credentials;
  11. comply with Fikra's safety and acceptable-use requirements;
  12. accept that Fikra may suspend API access;
  13. comply with API documentation and API-specific terms; and
  14. comply with applicable Enterprise Agreements.

API-specific terms or signed Enterprise Agreements prevail over these general Terms where applicable.

30. BETA AND EXPERIMENTAL FEATURES

Fikra may provide beta, experimental, research, preview or early-access features.

Such features may:

  • be incomplete;
  • contain errors;
  • change substantially;
  • be discontinued;
  • experience lower availability;
  • result in loss of Content or Outputs;
  • have additional usage limits;
  • be available only to selected users;
  • require feedback; and
  • be subject to additional conditions.

Users should not rely on experimental Services for critical or high-risk purposes.

31. SERVICE AVAILABILITY

Fikra will use reasonable efforts to maintain availability of the Services.

However, Fikra does not guarantee that Services will be:

  • uninterrupted;
  • error-free;
  • continuously available;
  • completely secure; or
  • available in every location.

Services may be unavailable because of:

  • maintenance;
  • upgrades;
  • technical failures;
  • security incidents;
  • third-party failures;
  • internet disruption;
  • infrastructure problems;
  • AI provider outages; or
  • circumstances beyond Fikra's reasonable control.

Fikra may modify, replace, restrict or discontinue features.

Enterprise Customers may receive specific Service-Level Agreements (SLAs) where expressly agreed in writing.

32. STORAGE AND USAGE LIMITS

Fikra may impose:

  • storage limits;
  • file-size limits;
  • video-duration limits;
  • resolution limits;
  • format restrictions;
  • project limits;
  • generation limits;
  • token limits;
  • Credit limits;
  • API quotas; and
  • other usage restrictions.

Different limits may apply to:

  • free plans;
  • paid plans;
  • B2C users;
  • B2B users; and
  • Enterprise Customers.

Fikra may restrict additional usage when limits are reached.

Where disclosed in applicable product terms, Fikra may archive or delete Content following inactivity or expiration of a plan.

Fikra is not required to provide unlimited storage or indefinite retention unless expressly agreed in writing.

33. CONTENT EXPORT

Where supported by a product, Fikra may provide reasonable mechanisms for users to download or export their Content.

Export:

  • may be limited to available formats;
  • may not include every metadata item;
  • may not include internal assets;
  • may not include Fikra's proprietary technology;
  • may be subject to technical limits;
  • may be restricted for security or legal reasons; and
  • may incur reasonable enterprise fees where disclosed.

Fikra is not required to provide:

  • source code;
  • AI model weights;
  • system architecture;
  • proprietary prompts;
  • proprietary underlying assets; or
  • internal technical systems.

Once a user has downloaded exported Content, Fikra is not responsible for subsequent loss of that downloaded copy.

34. USER RESPONSIBILITIES

You represent and warrant that:

  1. you have legal capacity to accept these Terms;
  2. information you provide is accurate;
  3. you have necessary rights in uploaded Content;
  4. you have required consent for images, voices, likenesses and personal information;
  5. your use complies with Applicable Law;
  6. your Content does not infringe third-party rights;
  7. you will not use the Services unlawfully;
  8. you will review AI Outputs;
  9. you understand AI systems can make mistakes;
  10. you maintain appropriate backups;
  11. you are responsible for Account activity; and
  12. you will obtain professional advice where professional advice is required.

35. USER FEEDBACK

If you submit feedback, suggestions, ideas or recommendations concerning Fikra, you grant Fikra the right to use, reproduce, modify, develop and incorporate such feedback without compensation or attribution.

This right is:

  • worldwide;
  • perpetual;
  • irrevocable;
  • royalty-free; and
  • transferable.

Providing feedback does not transfer ownership of your pre-existing intellectual property.

Fikra is not required to implement any feedback.

You should not submit confidential information as unsolicited feedback.

36. CONFIDENTIALITY

Each party agrees to protect confidential information received from the other party and to use it only for purposes related to the Services or business relationship.

Confidential information may be disclosed to employees, contractors, professional advisers and service providers who:

  • have a legitimate need to know; and
  • are subject to appropriate confidentiality obligations.

Confidentiality obligations do not apply to information that:

  • is publicly available without breach;
  • was lawfully known beforehand;
  • is independently developed;
  • is lawfully received from another source; or
  • must be disclosed by law, court order or regulatory requirement.

These obligations survive termination for a reasonable period.

Trade secrets remain protected for as long as they qualify as trade secrets under Applicable Law.

A separate NDA or Enterprise Agreement may establish stronger confidentiality obligations.

Where applicable, the separate agreement prevails.

37. BUSINESS AND ENTERPRISE CUSTOMERS

Fikra may enter into separate written agreements with:

  • schools;
  • colleges;
  • companies;
  • organizations;
  • government entities;
  • distributors;
  • partners; and
  • Enterprise Customers.

Such agreements may address:

  • pricing;
  • payment;
  • implementation;
  • data processing;
  • security;
  • SLAs;
  • support;
  • confidentiality;
  • intellectual property;
  • warranties;
  • liability;
  • termination;
  • renewal;
  • usage limits; and
  • other commercial terms.

Where a signed Enterprise Agreement conflicts with these Terms, the signed Enterprise Agreement prevails to the extent of the conflict.

38. PRIVACY AND DATA PROTECTION

Fikra's collection and processing of personal information is governed by Fikra's Privacy Policy.

The Privacy Policy governs:

  • collection;
  • use;
  • disclosure;
  • storage;
  • retention;
  • international transfers; and
  • processing of personal information.

These Terms govern access to and use of the Services.

Both documents should be read together.

Where a signed Data Processing Agreement (DPA) applies:

Signed DPA → Privacy Policy for privacy matters → General Terms for general service use

subject always to Applicable Law.

Where the DPA conflicts with the Privacy Policy or these Terms regarding data processing, the DPA controls to the extent applicable.

39. INTELLECTUAL PROPERTY INFRINGEMENT NOTICE PROCESS

Fikra may establish a process for rights holders to report alleged infringement.

A notice should reasonably identify:

  • the protected work;
  • the allegedly infringing material;
  • relevant location or identification information;
  • the complainant's contact information;
  • the basis for the complaint;
  • confirmation of good-faith belief;
  • confirmation that information supplied is accurate; and
  • confirmation of authority to act for the rights holder where applicable.

Fikra may remove, restrict or disable access to disputed Content while investigating.

Submitting a complaint does not automatically establish infringement.

Fikra may cooperate with rights holders, courts, regulators and law enforcement where appropriate.

40. COUNTER-NOTICES

Where Content is restricted following an IP complaint, the affected user may submit a response or counter-notice explaining why the restriction is disputed.

Fikra may:

  • investigate;
  • request additional evidence;
  • restore Content;
  • maintain restrictions;
  • refer the dispute to the relevant parties; or
  • decline restoration where legal, safety or other material risks remain.

Fikra is not required to restore Content where Applicable Law, a valid legal order or other legitimate circumstances require continued restriction.

41. INTERNATIONAL IP COMPLAINTS

Fikra may respond to intellectual-property complaints under:

  • applicable UAE law;
  • other applicable laws;
  • internationally recognized IP procedures where appropriate; and
  • valid court or regulatory orders.

Nothing in this process prevents a rights holder from pursuing remedies available under Applicable Law.

42. PROHIBITED PAYMENT PRACTICES

Users must not:

  • use stolen payment methods;
  • use another person's payment method without authorization;
  • engage in chargeback abuse;
  • repeatedly dispute legitimate transactions fraudulently;
  • create Accounts to obtain repeated promotions improperly;
  • circumvent billing;
  • provide false billing information;
  • use Fikra for money laundering or sanctions evasion; or
  • manipulate Credits, referrals or promotional programs.

Fikra may suspend or terminate Accounts and withhold promotional benefits where it reasonably suspects payment fraud or abuse, subject to Applicable Law.

43. ACCOUNT AND SUBSCRIPTION TRANSFER

Unless expressly permitted:

  • Accounts are personal to the purchasing user;
  • subscriptions are non-transferable;
  • plans cannot be transferred between organizations;
  • Credits are non-transferable;
  • Credits cannot be exchanged for cash;
  • Account benefits cannot be transferred or combined; and
  • team, education, family and Enterprise plans may have separate rules.

For organizational Accounts, access may be associated with the organization that purchased the Service.

44. ACCOUNT SUSPENSION AND TERMINATION BY FIKRA

Fikra may suspend or terminate access where reasonably necessary due to:

  1. serious violation of these Terms;
  2. illegal activity;
  3. fraud;
  4. security threats;
  5. attempts to compromise Fikra systems;
  6. abuse of AI systems;
  7. circumvention of safety mechanisms;
  8. intellectual-property infringement;
  9. prohibited Content;
  10. non-payment;
  11. legal or regulatory requirements; or
  12. material risk to Fikra, users or third parties.

For less serious violations, Fikra may, where reasonably practicable, provide notice and an opportunity to remedy the issue.

Fikra may take immediate action where delay could create material risk.

45. CONTENT FOLLOWING TERMINATION

Following termination or expiration, Fikra may provide a reasonable opportunity for users to retrieve their Content where appropriate.

However, Fikra may immediately restrict or delete Content where reasonably necessary because of:

  • serious abuse;
  • security risks;
  • legal requirements;
  • fraud;
  • intellectual-property concerns;
  • regulatory requirements; or
  • other circumstances requiring immediate action.

Retention and deletion remain subject to the Privacy Policy and Applicable Law.

46. REFUNDS FOLLOWING TERMINATION BY FIKRA

Where Fikra terminates an Account because of:

  • violation of these Terms;
  • fraud;
  • abuse;
  • illegal activity;
  • payment misconduct; or
  • other user fault,

Fikra generally has no obligation to provide a refund, subject to mandatory law.

Where Fikra terminates or permanently discontinues a paid Service without user fault, Fikra may provide:

  • a pro-rata refund;
  • service Credits; or
  • another reasonable remedy.

Nothing limits mandatory legal rights.

47. INDEMNIFICATION

To the maximum extent permitted by Applicable Law, you agree to indemnify and hold harmless Fikra, its affiliates, directors, officers, employees, contractors and service providers from claims, losses, liabilities, damages, costs and expenses arising from or relating to:

  1. your breach of these Terms;
  2. your violation of Applicable Law;
  3. your misuse of the Services;
  4. your Content;
  5. alleged infringement of third-party rights;
  6. unauthorized use of another person's image, likeness, voice or personal information;
  7. fraudulent or deceptive AI use;
  8. privacy violations;
  9. your organization's use of the Services; or
  10. breach of your representations or warranties.

This provision applies to the maximum extent permitted by Applicable Law.

48. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by Applicable Law, the Services are provided on an "as is" and "as available" basis.

Fikra does not guarantee that:

  • Services will always be available;
  • Services will be uninterrupted;
  • Services will be error-free;
  • AI Outputs will be accurate;
  • AI Outputs will be unique;
  • AI Outputs will be copyrightable;
  • AI Outputs will be suitable for a specific purpose;
  • Content will never be lost;
  • third-party services will remain available; or
  • Services will meet every individual requirement.

Nothing in this section excludes warranties that cannot legally be excluded.

49. PROFESSIONAL ADVICE DISCLAIMER

Fikra's AI Outputs are not a substitute for professional advice.

Users should not rely solely on Fikra Outputs for:

  • medical decisions;
  • legal decisions;
  • financial decisions;
  • investment decisions;
  • safety-critical decisions;
  • regulatory decisions; or
  • other decisions requiring qualified professional judgment.

Users are responsible for obtaining appropriate professional advice where necessary.

50. LIMITATION OF LIABILITY

To the maximum extent permitted by Applicable Law, Fikra will not be liable for:

  • indirect damages;
  • incidental damages;
  • special damages;
  • consequential damages;
  • punitive damages;
  • loss of profits;
  • loss of revenue;
  • loss of business opportunity;
  • loss of anticipated savings;
  • loss of goodwill;
  • loss of reputation;
  • loss or corruption of data;
  • business interruption;
  • reliance on AI Outputs;
  • third-party services;
  • third-party API failures;
  • cloud or infrastructure failures outside Fikra's reasonable control;
  • unauthorized access caused by circumstances outside Fikra's reasonable control;
  • User Content;
  • misuse of the Services; or
  • events outside Fikra's reasonable control.

To the maximum extent permitted by Applicable Law, Fikra's aggregate liability arising out of or relating to the Services will not exceed the greater of:

(a) the amount actually paid by the user to Fikra for the relevant Service during the 12 months immediately preceding the event giving rise to the claim; or

(b) AED 500.

This limitation applies regardless of the legal theory on which the claim is based, except where prohibited by Applicable Law.

51. LIABILITY EXCEPTIONS

Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by Applicable Law.

This includes, where applicable:

  • fraud or fraudulent misrepresentation;
  • willful misconduct;
  • gross negligence;
  • death or personal injury caused by negligence;
  • mandatory consumer-protection rights; or
  • other liability that cannot legally be excluded or limited.

52. FORCE MAJEURE

Fikra will not be responsible for delay, interruption or failure caused by circumstances beyond its reasonable control, including:

  • natural disasters;
  • floods;
  • earthquakes;
  • fires;
  • extreme weather;
  • epidemics or pandemics;
  • war;
  • terrorism;
  • civil unrest;
  • government action;
  • sanctions;
  • regulatory restrictions;
  • internet failures;
  • telecommunications failures;
  • power outages;
  • cloud infrastructure failures;
  • third-party AI/API failures;
  • widespread cyberattacks despite reasonable safeguards;
  • labor disputes;
  • supply-chain disruptions; or
  • other events beyond Fikra's reasonable control.

Fikra will use reasonable efforts to mitigate the impact of such events where practicable.

53. NOTICES AND ELECTRONIC COMMUNICATIONS

Fikra may provide notices electronically through:

  • email;
  • the Service;
  • Account notifications;
  • dashboards;
  • in-product messages; or
  • publication on the Fikra website.

Electronic communications may satisfy written-notice requirements where permitted by Applicable Law.

Users are responsible for maintaining current contact information.

Fikra may rely on the email address associated with an Account for important notices.

By using the Services, users consent to receiving electronic communications relating to:

  • Accounts;
  • transactions;
  • security;
  • billing;
  • service changes;
  • legal matters; and
  • other operational matters.

Marketing communications remain subject to the user's marketing preferences and the Privacy Policy.

54. ASSIGNMENT

Fikra may assign, transfer or delegate its rights and obligations under these Terms without individual user consent in connection with:

  • merger;
  • acquisition;
  • sale of business;
  • corporate restructuring;
  • financing;
  • investment;
  • transfer to an affiliate; or
  • other legitimate business reorganization.

Users may not assign or transfer their rights or obligations under these Terms or their Account without Fikra's prior written consent, except where such restriction is prohibited by Applicable Law.

55. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable:

  • the remaining provisions will remain in effect;
  • the provision will be modified only to the minimum extent necessary to make it enforceable where legally permitted; and
  • the invalidity of one provision will not invalidate the entire Terms.

56. NO WAIVER

Fikra's failure or delay in enforcing any provision or exercising any right does not constitute a waiver.

Fikra may enforce the provision or exercise the right at a later time.

A waiver must be expressly made where required by Applicable Law.

57. ENTIRE AGREEMENT

These Terms, together with:

  • applicable product-specific terms;
  • subscription terms;
  • order forms;
  • acceptable-use policies;
  • Enterprise Agreements;
  • DPAs;
  • NDAs; and
  • other documents expressly incorporated into the applicable relationship,

constitute the agreement governing the relevant use of the Services.

Where a signed Enterprise Agreement conflicts with these general Terms, the signed agreement prevails to the extent of the conflict.

58. CHANGES TO THESE TERMS

Fikra may modify these Terms to reflect changes in:

  • Services;
  • pricing;
  • technology;
  • AI functionality;
  • applicable law;
  • security requirements;
  • third-party integrations;
  • business operations; or
  • other legitimate requirements.

For material changes, Fikra will provide reasonable notice where appropriate or required by law.

Updated Terms will identify the applicable Last Updated date.

To the extent permitted by Applicable Law, continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.

If you do not agree to material changes, you should stop using the applicable Service and cancel any applicable Subscription.

A website Terms update does not automatically override a signed Enterprise Agreement.

59. AFFILIATE, REFERRAL AND PARTNER PROGRAMS

Fikra may operate:

  • affiliate programs;
  • referral programs;
  • partner programs;
  • ambassador programs;
  • agency programs; and
  • promotional partnerships.

Fikra may establish separate rules concerning:

  • eligibility;
  • commissions;
  • attribution;
  • payment;
  • payment thresholds;
  • promotional methods;
  • prohibited conduct;
  • fraud prevention; and
  • termination.

Participation may be subject to additional program-specific terms.

60. THIRD-PARTY LINKS

Fikra Services may contain links or integrations to third-party websites and services.

Fikra is not responsible for third-party:

  • content;
  • privacy practices;
  • security;
  • availability;
  • terms;
  • products; or
  • services.

Users should review applicable third-party terms before using integrated services.

61. CHILDREN AND MINORS

Fikra does not impose one universal minimum age across every product.

Where Applicable Law requires parental or legal guardian consent, that consent must be obtained.

Parents or legal guardians who believe that a minor has used Fikra without appropriate authorization may contact:

[hello@fikraventures.co](mailto:hello@fikraventures.co)

Fikra may take reasonable action where required by Applicable Law.

62. AUTOMATED DECISION-MAKING

Fikra may use automated systems and AI technologies to operate, personalize, secure and improve Services.

Where Applicable Law provides specific rights regarding automated decision-making or profiling, those rights remain available.

Fikra does not intend to make legally significant decisions solely through automated processing where prohibited by Applicable Law.

63. GOVERNING LAW

These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Ajman, without prejudice to mandatory rights that may apply to users under the laws of their jurisdiction.

64. DISPUTE RESOLUTION AND JURISDICTION

To the maximum extent permitted by Applicable Law, disputes arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts of Ajman, United Arab Emirates.

Nothing in this section prevents a user from exercising a mandatory legal right to bring a claim before another competent authority or court where such right cannot lawfully be excluded.

For Enterprise Customers, a separate written agreement may establish different dispute-resolution provisions.

65. GOVERNING LANGUAGE

These Terms are drafted and published in English.

Any translation may be provided for convenience.

To the maximum extent permitted by Applicable Law, if there is a conflict between the English version and a translated version, the English version controls.

66. INTERPRETATION

Unless the context requires otherwise:

  • singular words include plural words and vice versa;
  • references to a person include individuals and legal entities;
  • "including" means including without limitation;
  • headings are for convenience and do not affect interpretation;
  • "Applicable Law" includes applicable laws, regulations and legally binding requirements; and
  • references to written communication may include legally valid electronic communication.

67. CONTACT INFORMATION

For questions regarding these Terms, contractual matters or use of Fikra Services, please contact:

Fikra Ventures FZE LLC Sheikh Khalifa Street Ajman, United Arab Emirates

Email: hello@fikraventures.co

68. EFFECTIVE DATE AND LAST UPDATED

Effective Date: 19 August 2026 Last Updated: 19 August 2026